Managed IT Services Columbus Ohio

Managed IT services are tasks handled by a third party, frequently in the context of business information technology services. The managed services model is typically a fixed monthly fee for assuming management of the technology infrastructure and is a way to access expertise to reduce costs, improve service quality, or free internal teams to do work specific to their business.

IT services that are not Managed IT services are simply general technology services that are provided on demand (sometimes called break/fix) and typically do not have a strategic relationship with the company.

Within the area of managed IT services, there are three crucial components: Systems monitoring and management, Operations support (helpdesk), and IT strategy. Systems must be monitored and managed continuously to ensure optimal performance. A 24×7 help desk provides technical assistance to end users via phone, email, and chat support. IT strategy must be developed and aligned with the business strategy to bolster cybersecurity measures, optimize business processes, and streamline overall operational efficiency.

Managed IT services can include many different areas and technologies from physical equipment support to cloud-based services. Some examples are 24×7 help desk support, network infrastructure management, data protection and data backup, and enhanced cybersecurity protection and training.

Managed service providers can help you with various IT-related tasks and issues. Here are just some things you can expect from your provider:

• 24×7 Help desk Support Services & Support Team Augmentation
• 24×7 monitoring and management of systems
• Managed Software and System Updates
• Efficient Service and Quick Response Times
• Standardization of Best Practice IT processes
• Annual IT Budget Planning
• Disaster Recovery Planning
• Security Services, Testing & Monitoring
• Third-Party Vendor Partnerships
• Local On-Site Maintenance and Support
• Daily Backups and Cloud Services

Medium-sized businesses often need more resources and internal staff to manage their IT operations. With managed IT services, medium businesses can outsource their IT needs to an experienced team of professionals specializing in providing comprehensive solutions to meet their unique needs, which helps reduce operational costs, streamline processes, and focus on business growth.

Revolution Group provides a highly trained team of help desk engineers, senior project engineers, and virtual CIO planning experts to help businesses grow and protect their investments. Our consultants have experience delivering cost-effective solutions that reduce downtime, increase employee productivity, and mitigate risks associated with cyber threats.

As a leading managed service provider, Revolution Group has offerings that meet the specific needs of our customers. Included in our basic services are a 24×7 Helpdesk, systems monitoring and management, complete cloud management, cybersecurity solutions, monthly account strategy meetings, and more. Our experienced team works diligently to streamline your business operations and maintain your systems and software while protecting your investments from cyber threats. We keep your staff trained with weekly security reminders and quarterly security webinars and the latest cybersecurity trends so that you can remain safe and competitive in today’s market.